Withdrawal & Payout Policy
Last updated: 29 Oct 2026
This policy explains how royalties are calculated, when you can withdraw, and what deductions apply. It works alongside our KYC & Payment Verification Policy and Terms of Service.
1. How royalties reach your balance
Stores report streaming and download revenue to us on their own schedules (often 1-3 months in arrears). Once a store reports and pays, we credit your account with your share after our plan commission and any applicable tax. Every entry shows the gross amount, commission and tax so nothing is hidden.
2. Minimum withdrawal
You can request a withdrawal once your available balance reaches ₹500 and your KYC is verified.
3. Withdrawal timeline
- Verified withdrawal requests are processed according to your plan: Elite Label within 24 hours, Priority within 2 business days, Standard and Express within 3-4 business days, and Basic within 5-7 business days. Accounts created before 24 October 2026 keep 3-4 business days on any plan.
- Artists in India are paid to their verified bank account or UPI ID. International artists can be paid by bank transfer, PayPal or crypto.
- Payouts are made only to an account in your own name.
- Delays can occur if a store revises its reporting, or if KYC/payout details need correction.
4. Currency conversion
International payouts are sent in USD. If your bank or payment provider converts the money into your local currency, the exchange rate and any conversion or transfer fee are set and deducted by your bank or provider, not by us.
5. Commission
Our commission depends on your membership plan and is shown on your plan and on every royalty entry. Higher plans carry lower commission. We do not add hidden charges to withdrawals beyond commission and legally required taxes.
6. Tax & TDS
Payouts may be subject to tax deducted at source (TDS) and other taxes as required under the Income Tax Act and applicable Indian law. Artists in India need a valid PAN for payouts. Where TDS applies, it is deducted before payout and reflected in your statement. You are responsible for reporting your income and paying any further tax due.
7. Reversals & adjustments
Stores may revise or reverse previously reported earnings (for example due to fraud, chargebacks or corrections). If this happens after a credit, we may adjust your balance accordingly. Royalties linked to artificial streaming or infringement may be withheld - see our Content Policy.
8. Inactive balances
If we are unable to reach you or verify your payout details for an extended period, your balance remains recorded to your account and is payable once verification is completed.
9. If you cancel
Cancelling your account does not affect royalties you have already earned. Your releases are taken down from the stores within 72 hours, and royalties already earned and not under dispute - including any that stores report after the takedown - are paid out under this policy.
Questions? Email support@sapnedigital.com.